Commencing Services

Eligibility 

You will need to be assessed by a government assessor to receive:

• Funded residential care
• Funded permanent residential care 

Generally, you must be 65 years of age or over (50 or over for Aboriginal or Torres Strait Islander people) 50 or over and also on a low income, homeless or at risk of being homeless (45 or over for Aboriginal or Torres Strait Islander people) to be eligible.

When we access your assessment, we will review the information to ensure we can offer you the care and service you need and meet your preferences.  

Standards and Accreditation for Residential Care 

St Sergius operates in accordance with the Aged Care Act 1997 and Aged Care Principles and the Strengthened Aged Care Quality Standards (2025). 

Our governance systems, clinical practices, and service delivery are aligned with the requirements of the new regulatory framework and the Statement of Rights under the updated Aged Care legislation.

We uphold the Statement Rights, which is provided to each resident in their preferred language to ensure understanding and accessibility. Every resident has the right to:

• Safe and high-quality care and services.
• Be treated with dignity and respect.
• Have their identity, culture, spirituality and diversity valued and supported.
• Live free from abuse, neglect and discrimination.
• Be informed about their care and services in a way they understand.
• Access information about themselves, including their rights, care, and services.
• Make choices about their care, personal life and activities, including choices involving dignity of risk.
• Make decisions about daily living, financial affairs and personal belongings.
• Maintain and support their independence.
• Be listened to and understood.
• Have a person of their choice — including an aged care advocate — support or represent them.
• Raise concerns or complaints without fear of reprisal and have them addressed fairly and promptly.
• Personal privacy and protection of personal information.
• Exercise their rights without it negatively affecting the way they are treated.

St Sergius maintains a strong culture of clinical governance and continuous quality improvement. We regularly review our systems, policies, and practices to ensure compliance and best practice. We work collaboratively with the Aged Care Quality and Safety Commission during audits and regulatory visits and implement improvements identified through feedback, incident reviews, consumer engagement, and quality monitoring activities.

Ongoing workforce education and competency-based training form a key part of our commitment to delivering safe, effective, and person-centred care consistent with the Strengthened Standards..

Prior to Admission 

We encourage prospective residents and their families to visit St Sergius and undertake a tour of our Home. Where an in-person visit is not possible, we are pleased to offer a virtual tour via videoconference. This allows you to become familiar with our environment, services, and care approach before admission. 

Prior to admission, we will provide comprehensive information about our services, fees, rights, and responsibilities in accordance with the Strengthened Aged Care Quality Standards (2025). We will also request documentation to support safe, person-centred care planning and regulatory compliance. This may include:

• Aged Care Assessment (ACAT / My Aged Care approval) 
• Completed Pre-admission form
• Copy: Income and Asset Assessment letter (if applicable)
• Copy of Medicare, Pension, Safety Net, DVA, diabetic and private medical insurance cards (as applicable)
• Copy of Power of Attorney and/or Guardianship documents
• Copy: NDIS Support Plan (as applicable)
• Completed Resident Agreement
• Completed Privacy Agreement
• Completed Direct Debit Request 
• Current Medication Chart or list of medications from the hospital doctor or GP
• Comprehensive medical history from GP
• Completed Consent to use restrictive practices (when applicable)
• Completed Pharmacy Forms 
• Copy of Advance Care Planning documents (if available)

We understand that discussions about future health deterioration or end-of-life wishes can be sensitive. However, having clear information ensures we can respect your preferences, values, and cultural beliefs should you become unable to communicate your wishes. We therefore encourage the provision of:

• A copy of an Advanced Health Directive (if completed)
• Any known funeral or cultural arrangements (if you wish to share them)

Our goal is to ensure a smooth transition into residential care while upholding your rights, dignity, and choices from the very beginning of your journey with us.

On Admission

We encourage you to allow at least three hours for the formal part of the admission process. We would like to make sure you have plenty of time to receive the initial important information and ask questions of us. Our friendly staff want to ensure we meet your needs and preferences, e.g., your dietary and meal preferences, and identify any safety and risk issues associated with your care as soon as possible.