You will need to be assessed by a government assessor to receive:
Generally, you must be 65 years of age or over (50 or over for Aboriginal or Torres Strait Islander people) 50 or over and also on a low income, homeless or at risk of being homeless (45 or over for Aboriginal or Torres Strait Islander people) to be eligible.
To arrange an assessment, please contact My Aged Care on 1800 200 422
apply at online at https://www.myagedcare.gov.au/assessment/apply-online
If you have been assessed as eligible to receive care, please contact St Sergius Aged Care on 02 9727 9844.
When we access your assessment, we will review the information to ensure we can offer you the care and service you need and meet your preferences.
St Sergius operates in keeping with the Aged Care Act 1997 and Aged Care Principles and Aged Care Quality Standards.
We also abide by the Charter of Aged Care Rights (provided to you in your preferred language). Each resident has the following rights
St Sergius regularly reviews its processes and procedures and works with the Aged Care Quality and Safety Commission (the aged care regulator) when it conducts audits on its facilities. As a result of quality reviews, we continually improve our processes and procedures. We also conduct education and training sessions with our workforce on an ongoing basis.
We will encourage you to attend the Home and undertake a tour. Where this is not possible, we can arrange a tour by videoconference.
We will provide you with essential information and ask you to supply us with the documentation we need. This will include:
We realise that death is a sensitive subject for many persons but want to ensure that if your health deteriorates or if you suddenly become unwell and can’t make your last wishes known, we have the right information to support you at this time. For this reason, we will also ask for any of the following information:
We encourage you to allow at least three hours for the formal part of the admission process. We would like to make sure you have plenty of time to receive the initial important information and ask questions of us. Our friendly staff want to ensure we meet your needs and preferences, e.g., your dietary and meal preferences, and identify any safety and risk issues associated with your care as soon as possible.