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Commencing Services


You will need to be assessed by a government assessor to receive:

  • Funded residential care
  • Funded permanent residential care 

Generally, you must be 65 years of age or over (50 or over for Aboriginal or Torres Strait Islander people) 50 or over and also on a low income, homeless or at risk of being homeless (45 or over for Aboriginal or Torres Strait Islander people) to be eligible.

To arrange an assessment, please contact My Aged Care on 1800 200 422
apply at online at 

If you have been assessed as eligible to receive care, please contact St Sergius Aged Care on 02 9727 9844.

When we access your assessment, we will review the information to ensure we can offer you the care and service you need and meet your preferences.  

Standards and Accreditation for Residential Care 

St Sergius operates in keeping with the Aged Care Act 1997 and Aged Care Principles and Aged Care Quality Standards. 

We also abide by the Charter of Aged Care Rights (provided to you in your preferred language).  Each resident has the following rights

  1. Safe and high-quality care and services.
  2. Be treated with dignity and respect.
  3. Have my identity, culture and diversity valued and supported.
  4. Live without abuse and neglect.
  5. Be informed about my care and services in a way I understand.
  6. Access all information about myself, including information about my rights, care, and services.
  7. Have control over, and make choices about, my care, personal and social life, including where choices involve personal risk.
  8. Have control over, and to make decisions about, the personal aspects of my daily life, financial affairs, and possessions.
  9. My independence.
  10. Be listened to and understood.
  11. Have a person of my choice, including an aged care advocate, support me or speak on my behalf.
  12. Complain free from reprisal, and to have my complaints dealt with fairly and promptly.
  13. Personal privacy and to have my personal information protected.
  14. Exercise my rights without it adversely affecting the way I am treated.

St Sergius regularly reviews its processes and procedures and works with the Aged Care Quality and Safety Commission (the aged care regulator) when it conducts audits on its facilities. As a result of quality reviews, we continually improve our processes and procedures. We also conduct education and training sessions with our workforce on an ongoing basis.

Prior to Admission 

We will encourage you to attend the Home and undertake a tour. Where this is not possible, we can arrange a tour by videoconference. 

We will provide you with essential information and ask you to supply us with the documentation we need. This will include: 

  • National Screening Assessment Form (ACAT Assessment) 
  • Completed Pre-admission form
  • Copy: Income and Asset Assessment letter
  • Copy: Medicare, pension, safety net, DVA, diabetic and private medical insurance cards (as applicable)
  • Copy: Power of Attorney/Guardianship Documents
  • Copy: NDIS Support Plan (as applicable)
  • Copy: NDIS Behaviour Support Plan (as applicable)
  • Completed Resident Agreement
  • Completed Privacy Agreement
  • Completed Direct Debit Request 
  • Medication Chart or list of medications from the hospital doctor or your GP
  • Complete Medical History from your GP
  • Webster Pack and non-packed medications 
  • Completed Environmental Restraint Consent (entering secure unit only).
  • Completed Pharmacy Forms 

We realise that death is a sensitive subject for many persons but want to ensure that if your health deteriorates or if you suddenly become unwell and can’t make your last wishes known, we have the right information to support you at this time. For this reason, we will also ask for any of the following information: 

  • Copy: Advanced Health Directive
  • Your funeral arrangements (as known)

On Admission 

We encourage you to allow at least three hours for the formal part of the admission process. We would like to make sure you have plenty of time to receive the initial important information and ask questions of us. Our friendly staff want to ensure we meet your needs and preferences, e.g., your dietary and meal preferences, and identify any safety and risk issues associated with your care as soon as possible.