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Clinical and Personal Care

Model of Care

We provide person centred and culturally appropriate care in keeping with our model of care. Clinical and personal care is provided to you in accordance with the requirements of the Aged Care Quality Standards. 

Care Planning and Case Conference 

Your inclusion when formulating and reviewing your care and service plan is very important to us. This process will help us to understand your personal preferences, choice, ability and includes your goals for health and well-being.  Our staff will seek to understand and support your choices wherever possible.

Care Conferences are meetings that are held to discuss your needs and preferences and how we can support you to meet these. You are invited to a conference at least every 12 months or where there is a significant change in your care needs. You can request a copy of your Care and Services Plan and/or a Care Conference face to face, by phone or by video conference at any time.

Personal Care

Assistance with showering, grooming, dressing, toileting and continence care is provided to those residents who need assistance. 

St Sergius provides all the basic personal care and toiletry items, including soap, shampoo, conditioner, face washer, toothbrush, toothpaste, comb, deodorant, denture cup and mouthwash and incontinence aids. You are more than welcome to purchase your own toiletries if you want a specific brand or type of toiletry. For further information please contact the Director of Care. 

Medicines – Over-the-counter, Complementary/Alternative 

For safety reasons, nursing staff are only permitted to administer medication ordered by a medical practitioner on your medication chart. Any medication brought into the Home by you or your family that is not prescribed by your doctor is not able to be given to you unless the doctor places this onto the medication chart. If you wish to take any complementary or alternate medication, it is important for you to discuss this with the registered nurse and your general practitioner.

Nursing Care

Our Director of Care and registered nurses oversee and deliver best practice in nursing care. 

Dementia Care 

Dementia is an umbrella term for a number of debilitating and degenerative brain conditions that cause a decline in memory and motor function. Sadly, there is no known cure for dementia. 

At St Sergius, our goal is to create an environment that allows people living with dementia to continue to live fulfilling lives. We aim to see you, a person – not your condition – and empower you to lead the best life you can.

Palliative Care

Palliative care is about living well for as long as possible in the most satisfying way you can, within the limits of your illness. It’s not simply about dying.

We deliver care in keeping with the best practice principles and processes of the National Palliative Care Standards and Principles for Palliative and End-of-Life Care in Residential Aged Care. We offer a holistic approach that includes:

  • Assessment of your needs
  • Developing a palliative care plan 
  • Caring for you and your carers
  • Providing holistic care, including clinical and, personal care and pain management
  • Access services and supports outside of St Sergius, including grief, cultural and spiritual supports

While end of life isn’t an easy discussion to have, it’s always recommended we undertake Advanced Care planning with you. Coming to the end of life has a strong emotional and psychological impact, and Advanced Care planning is an effective way to make some of the difficult decisions that lie ahead.

Respite Care

Respite care provides carers with an option for others to care for you, should your carer need to take a break. Regular breaks are important for carers to look after their own health and wellbeing.

Residential respite care may also be an intermediate option for older people who are transitioning from hospital back to their home or before moving permanently into another aged care Home. 

Everyone entering respite care must have an aged care assessment and receive respite approval from the Australian Government.  The Government approves up to 63 days per financial year of respite care per person which can be taken over the course of the year. The minimum respite period at St Sergius is a two week stay. 

Once you have the approval for respite, please call our friendly team on 02 9782 5000 and we will help connect you with your request. 

Specialised Nursing Care

Our registered nurses deliver specialised nursing care in conjunction with your assessed needs and preferences. They also work collaboratively together with your GP, medical professionals and allied health services. 

Specialised nursing care is provided in accordance with evidence-based practice for older persons. We offer the following specialised care:

  • Anticoagulant therapy
  • Blood pressure (BP) monitoring
  • Blood glucose level (BGL) monitoring 
  • Pain management 
  • Wound management
  • Skin integrity management
  • Management of special feeding
  • Catheter care program (short or long term)
  • Management of infectious conditions
  • Management of ongoing administration of intravenous fluids
  • Oxygen therapy management
  • Palliative care 
  • Management of tracheostomy 
  • Management of Continuous Positive Air Pressure (CPAP) or Bilevel or two-level Positive Airway Pressure (BiPAP).  

Allied Health

Specialist Nurse Practitioner services and Geriatric Flying Squad (provide geriatric assessment for residents onsite who experience an acute decline).

Allied Health services are available to you at St Sergius. These services include physiotherapy, dental, podiatry, dietitian, speech pathology, ophthalmology, and hearing (audiology) services. 

Medical Care

General medical care is provided by your general practitioner (GP) of choice. For safety and continuity of care we need your GP to be able to agree to provide you with medical care at your new home and be able to visit you at the Home at least every three months.