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We provide person centred and culturally appropriate care in keeping with our model of care. Clinical and personal care is provided to you in accordance with the requirements of the Aged Care Quality Standards.
Your Care Partner, with input from a Registered Nurse (if required), will assess your care needs and develop a personalised Care and Services Plan. You and your representative will review and approve this plan and your Individualised Budget, which outlines available funds and how they will be used to deliver your chosen services.
Plans are reviewed:
Annual or ad hoc Care Conferences are held to review your needs and preferences. These may occur in person, by phone, or via teleconference. You may request a conference or a copy of your plan at any time.
If your care involves medical oversight, we will request your GP’s contact details. For complex care, we will seek your consent to involve your GP in planning.
Where clinical care is required, a Registered or Enrolled Nurse will assess your needs and contribute to the clinical components of your plan
Care workers may prompt or supervise medication. You must maintain an up-to-date list of all medications. Only a doctor may alter prescribed treatments. Approved staff must follow medical directions precisely
You may access Allied Health Services through St Sergius, including physiotherapy, podiatry, dietetics, dental, speech pathology, ophthalmology, and audiology..
Support is available for domestic chores such as cleaning, laundry, ironing, and cooking, based on your preferences.
We offer assistance with shopping, meal preparation, and delivery, respecting cultural, dietary, and religious needs, and promoting independence
Modifications such as grab rails or ramps can be arranged to enhance safety and accessibility.
We offer culturally appropriate activities to support emotional, physical, and spiritual well-being, and encourage community engagement.
You may engage your own service providers. We will collaborate with them, subject to compliance requirements. Additional fees may apply.
Transport to appointments can be arranged via taxi, private car, or public transport with staff accompaniment if needed.