Our Approach to Care

At St Sergius Aged Care, our Care Partners work closely with you to ensure your care is personalised, coordinated, and aligned with your goals. Here’s how we support you: 

• Reviewing Your Care Agreement and Care Plan
  We help you understand and regularly review your Agreement and Care Plan; ensuring the services you receive are tailored to your needs and aspirations.
• Coordinating and Scheduling Services
  We manage the logistics, so your care is delivered smoothly and consistently.

• Aligning With Other Supports
  We ensure your care integrates seamlessly with other health or community services you may be receiving.
• Providing a Dedicated Point of Contact
  You and your support network will always have someone to turn to for questions, updates, or guidance.
• Respecting Your Culture and Identity
  We deliver care that honours your cultural background, values, and preferences.

Our Commitment to Quality

St Sergius operates in line with the Aged Care Act 2024, Aged Care Principles, and the  Strengthened Aged Care Quality Standards. We also uphold the Statement of Rights, which is available in your preferred language. 

We regularly review our services and work closely with the Aged Care Quality and Safety Commission to ensure continuous improvement. Our staff, are provided ongoing training to maintain the highest standards of care. .