FAQs

You will need to be assessed by an Australian Government assessor to receive funded residential aged care or home and community care. Please contact My Aged Care on 1800 200 422 or apply at online at https://www.myagedcare.gov.au/assessment/apply-online
If you have been assessed as eligible to receive care, please contact St Sergius on 02 9727 9844.

No. We have passed every assessment by the Aged Care Quality and Safety Commission and have met all COVID-19 and infection control requirements.

Yes. Workers will treat you with respect. Our workforce is trained to deliver care in keeping with the Aged Care Quality Standards and the Charter of Aged Care Rights. The Board and Management regular audit services, speak with residents and clients, assess complaints and feedback and provide close supervision of the workforce to ensure respectful service delivery is taking place.

St Sergius has a very high rate of workforce retention. We regularly assess and review residents’ and clients’ needs and rosters to ensure there are sufficient and skilled workers. We recruit workers through advertising, word of mouth and other means. If a worker is unwell or on leave, we have a causal pool of workers and agency agreements to supply workers, as well as procedures for registered nurses to follow if there are less workers on shift. We regular survey residents and workers about their satisfaction with staffing and despite COVID-19, current levels of satisfaction remain high.

Residential Care :
NDIS Worker Screen or criminal check for all workers, prior to commencing work. The Home is staffed 24hrs per day/ 7 days per week. Emergency procedures and workforce training are regularly provided. Alarmed security doors. Swipe access cards – provided to you, your representative and the workforce. All windows fitted with security mesh on the ground floor. CCTV and cameras in common areas.

Home and Community Care :
Workers undertake a police check prior to commencing work. The name and details of your worker are provided to you before your first meeting. Workforce members knock on the door of your home and seek permission to enter. Workforce members wear ID.

Residential Care :
Whilst we sadly cannot accommodate permanent animals, we encourage animals to visit providing they meet our vaccination, safety and infection control requirements.

Home and Community Care :
Where a home care client has a pet, a risk assessment will be completed to support the safety of staff providing services in the home.

Residential Care :
St Sergius aims to minimise any use of restrictive practices (restraints) and use this practice as a last resort. We will always obtain your consent to use a restraint (unless this is in an emergency for your safety or the safety of others). We do provide a secure section of the home for older persons with dementia who may be at risk if they leave the home alone. At times, psychotropic medication may be considered where a person’s distress cannot be managed with person centred strategies alone.

Home and Community Care :
St Sergius aims to minimise any use of restrictive practices (restraints) and use this practice as a last resort. There are currently no restrictive practices in use in home and community care.

Residential Care :
Yes. However, for safety and continuity of care we need your general practitioner (GPs) to be able to agree to provide you with medical care at your new home and be able to visit you at the Home at least every three months. We also provide you with the names of the GPs that provide care and services to residents at the Home if wish to, or need to change GP.

Home and Community Care :
Yes.

Residential Care :
Yes. However, we do encourage you to first commence using the St Sergius pharmacy supplier as we are required to safely manage the medication for 168 residents. Also please be advised there is additional charge for residents who choose to use another supplier.

Home and Community Care :
Yes.

Residential Care :
Yes. There are infection prevention and control and COVID-19 policies, procedures and plans. We have a screening program for both residents and the workforce. We have the ability to provide separate accommodation for older people who have COVID-19 symptoms. Where any resident is unwell and needs urgent care, we will call an ambulance (in agreement with you/ your representative).

Home and Community Care :
Yes. There are infection prevention and control and COVID-19 policies, procedures and plans. We have a screening program for both clients and the workforce. Where any client is unwell and needs urgent care, we will call an ambulance (in agreement with you/ your representative).